Refund Policy

Thank you for shopping at WillowGuard.games. We value your satisfaction and strive to ensure you have the best experience with our products. This Refund Policy outlines your rights and our procedures for refunds and returns.

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Contact email: contact (at) mitale.fi

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Eligibility

1. Physical Products

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Returns must be initiated within 14 days from the date of purchase.
 

2. Digital Products

Refunds for digital products, such as downloadable games or in-game content, are based on the refund policies of the distribution platforms.

3. Non-Refundable Items

Gift cards or promotional items are non-refundable. Items purchased on final sale or marked as "non-returnable" cannot be refunded.

 

Refund Process

1. Physical Products

• Contact our support team at contact (at) mitale.fi to initiate a return.

• Provide your order number and reason for the return.

• Once your return is approved, we will provide a return shipping label or instructions for sending the item back.

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2. Refund Approval

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.

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Shipping Costs

You are responsible for paying the return shipping costs unless the item was damaged, defective, or incorrect due to our error. Shipping costs are non-refundable unless the return is due to our error.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us within  7 days of receipt. Provide a description of the issue and include photos if possible. We will replace the item or issue a full refund, including shipping costs.

 

Exchanges

Exchanges are only available for items of equal or lesser value and are subject to stock availability. To request an exchange, follow the same process outlined in section "Refund Process".

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Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check with your bank or credit card company as processing times may vary.

• If the issue persists, contact us at contact (at) mitale.fi for assistance.

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Contact Us

If you have any questions about this Refund Policy, please contact us at contact (at) mitale.fi.

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